Shipping Policy

We aim to deliver your plants and gardening products safely and on time. Please read our shipping policy carefully for a smooth experience.

1. Order Processing Time

• Orders are processed within 1–3 business days after confirmation

• Orders placed on weekends or holidays will be processed on the next business day

Live plants are prepared carefully to ensure freshness and safe transport.

2. Shipping Duration

Estimated delivery time:

• Local deliveries: 2–5 business days

• Other regions: 5–10 business days

Delivery times may vary depending on location, weather conditions, and courier services.

3. Shipping Charges

• Shipping fees are calculated at checkout based on location and order size

• Charges are non-refundable unless the shipment error occurred from our side

4. Packaging

All plants and gardening products are securely packed to prevent damage during transit.

Special care is taken for live plants to maintain moisture and protection.

5. Delivery Attempts

• Our courier partners will attempt delivery as per their standard process

• If delivery fails due to incorrect address or unavailability, re-shipping charges may apply

6. Damaged or Missing Items

If you receive:

• Damaged products

• Missing items

Please contact customer support within 48 hours of delivery with photos or videos as proof.

7. Address Accuracy

Customers are responsible for providing correct shipping details.

We are not responsible for delays or losses caused by incorrect addresses.

8. Weather & Seasonal Delays

Shipping of live plants may be delayed due to extreme weather conditions to ensure plant safety.

9. Tracking Information

Once your order is shipped, tracking details will be shared via email or message.